Returns
Last updated: December 1, 2023
Returns are considered on a case-by-case basis. If there is a valid reason for returning the item, such as:
- Defective or not working product.
- It´s not the product I ordered.
- The product is damaged.
- Parts or accessories are missing.
We will communicate with the merchant, and the return should be at no cost to you, providing the opportunity to reorder the desired item. If there is no valid reason for the return, but you still wish to proceed, please contact us at [email protected]. We can provide you with information regarding the cost of the return label. If accepted, we will send you the return label and instructions via email, and upon receiving the item, we will issue a refund for your purchase minus the return label cost.
An example of a non returning valid reason could be the following:
If you receive the correct size that your order the return will not be eligible for a free return, but we can still help.
If you have any questions or concerns, please do not hesitate to contact our customer service team at [email protected].
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
Return rules
- Returns accepted for 14 days
- No restocking fee
- No final sale items